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Shipping

Thank you for choosing Rustic Bones! We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy:

Processing Time:

  • Please allow up to 7 business days for your order to be processed and shipped from our facilities. We work diligently to ensure that your items are carefully packaged and dispatched in a timely manner.

Shipping Method:

  • All orders are shipped via United States Postal Service (USPS). This trusted shipping provider allows us to deliver your items safely and efficiently.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs for your specific order during the checkout process before completing your purchase.

Shipping Destinations:

  • At this time, we only ship within the United States. We apologize for any inconvenience this may cause and appreciate your understanding.

Partial Shipments:

  • Some items may be shipped separately from a different manufacturer to expedite the delivery process. In such cases, you will receive separate tracking information for each shipment. Rest assured, we take great care to coordinate these shipments to ensure your complete order reaches you in a timely manner.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your package and estimate its arrival.

Delivery Time:

  • While we strive to provide accurate estimates, please note that delivery times may vary based on your location, USPS service interruptions, or unforeseen circumstances. We appreciate your patience and understanding in such situations.

If you have any questions or concerns about your order, please feel free to contact our customer service team here.

Returns & Exchanges

At RusticBones.com, we strive to provide you with high-quality products and a seamless shopping experience. We understand that sometimes a product may not meet your expectations or you may change your mind. To ensure your satisfaction, we have established the following Return and Exchange Policy:

1. 7-Day Return Policy:

  • You have 7 days from the date of delivery to initiate a return or exchange.

  • To be eligible for a return, the item must be unused, in its original packaging with tags intact, and in the same condition as received.

2. How to Initiate a Return or Exchange:

  • Please contact our Customer Service team here within the 7-day period to request a return or exchange.

  • Provide your order number, the reason for the return, and any relevant details.

  • Our Customer Service team will guide you through the return process.

3. Returns Shipping:

  • Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item).

  • We recommend using a trackable shipping service and insuring the package to ensure its safe return to RusticBones.com.

4. Refund or Exchange:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

  • If approved, you may choose either a refund to the original payment method or an exchange for another item of equal value.

  • Refunds will be processed within 7 business days of receiving the returned item.

5. Exceptions:

  • Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.

  • Gift cards and final sale items are non-returnable and non-refundable.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund.

7. Contact Us:

  • If you have any questions about our Return and Exchange Policy, please contact our Customer Service team here.

RusticBones.com reserves the right to update or modify this policy at any time without prior notice. Please review our policy periodically for any changes. This policy was last updated on 11/13/2023.

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